• Reflective Resources

Suggested Talks re queuing

New Research on the Theory of Waiting Lines (Queues), Including the Psychology of Queuing


A fascinating talk by Dick Larson, 'Dr. Queue', about the psychology of queueing and solutions that companies have found to make our experience more palatable.

Think things are ‘by accident’? think again _ it is all about design and our experiences have been planned and thought out




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