“We have two ears and one mouth so we can listen twice as much as we speak."
Epictetus
There is a big difference between listening and hearing.
Hearing is a sense – it happens when sound hits our ears and involves the processing of sound in the brain. It is a passive physical process.
Listening, on the other hand, is an action we consciously take. When we actively listen, we go beyond simply hearing words by giving our attention to what is being said to discover their meaning and intent.
"Most people do not listen with the intent to understand; they listen with the intent to reply." Stephen R. Covey
