Daniel Goleman identified five key elements of empathy:
Understanding Others “sensing others’ feelings and perspectives, and taking an active interest in their concerns” Daniel Goleman
Developing Others - acting on the needs and concerns of others, and helping them to develop to their full potential.
Having a Service Orientation - putting the needs of customers first and looking for ways to improve their satisfaction and loyalty.
Leveraging Diversity Leveraging diversity means being able to create and develop opportunities through different kinds of people, recognising and celebrating that we all bring something different to the table.
Political Awareness sensing and responding to a group’s emotional undercurrents and power relationships. Political awareness can help individuals to navigate organisational relationships effectively, allowing them to achieve where others may previously have failed.